What are these "Points" For?
We are pleased to
announce our special Customer Rewards program for our frequent shoppers. As you
shop with us you collect points for every item you buy. When you save up 500
points you are eligible to redeem a $25 gift certificate good for anything on
our website! Simply visit your account to see how many points you've earned and redeem them.
Are purchases guaranteed?
Yes, all purchases come with our 30 Day Unconditional Money Back Guarantee!
Do they come with the original boxes?
All items will come in their original box, unless otherwise noted in the item's description.
Where do these figurines originate from?
Most of the figurines come from our retail store that has been an authorized Precious Moments dealer for the last three decades. We do also acquire collections from private collectors as long as they meet our quality criteria.
Do you purchase items from consumers?
From time to time we do purchase certain individual items to entire collections. To have your items considered for purchase please make sure your items meet the following criteria and follow these guidelines: All items must be in their original boxes and must be from a smoke free environment. Your product list must include the Title, Item Number, and Production Mark. Please allow 2-4 weeks for a response. Please submit a list of your items via e-mail to: sales@RetiredPreciousMoments.com
How can I find out what my collection or a certain piece is worth?
Due to the vast amount of precious moments products available, we cannot quote values via e-mail; however Collector's value guides are available for purchase on our site.
Can I change the shipping address once an order is placed?
Depending on where the order is in process we may be able to change the shipping address for you. If your order has already been shipped it may incur a $11 address correction fee from UPS.
Does choosing UPS Next Day Air mean that my order will arrive tomorrow?
Expedited orders placed prior to 3:00 pm (EST) Monday - Friday normally ship that same day. Orders placed after 3:00pm (EST) may not ship until the next business day. The majority of orders ship in 1 to 2 business days. UPS does not deliver on Saturday or Sunday.
Do you ship outside of the U.S.?
Yes, to receive a shipping quote please create an account and add your items to the shopping cart. An international shipping quote will be given during checkout. All duties and taxes are the responsibility of the recipient.
Do you ship to APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
Do you ship to P.O. Boxes?
P.O. Box shipments are available using USPS only and for deliveries outside the Contiguous U.S. (i.e. AK, HI, PR) UPS shipping requires a valid street address.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Google Checkout and Paypal.
Sales Tax
We are required by law to collect sales tax of 6.5% for deliveries to the state of Florida. We will automatically calculate the tax rate according to the shipping address.
Return Policy
Your satisfaction is guaranteed. You may return items in its original condition and packaging within 30 days for a full refund of the merchandise. Please contact us for instructions to return items. We will pay the return shipping cost only if the return is the result of an error we made or if the product is defective. We cannot accept any returns after 30 days of delivery and cannot accept an item that is not in its original condition, unless defective. Your refund will be in the original form of payment. If the item appears to be damaged in shipping, please save the original packaging and contact us so that we can have the carrier pick up the shipment and inspect it. If you would like to exchange or return an item for any reason other than damages, please enclose your packing slip and merchandise in the original packaging. Send the box to the address below via UPS or insured mail. We cannot accept returns sent C.O.D.
RetiredPreciousMoments.com
Attn: Returns
7512 Dr. Phillips Blvd. STE 50-221
Orlando, FL 32819
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